Mark Harrison: The Role of AI in Credit Control & Business Efficiency

In this enlightening episode, Shane Mahi welcomes Mark Harrison, founder of Callisto Grand, to discuss the evolving landscape of credit control and the transformative role of AI. From demystifying artificial intelligence to exploring its applications in credit management, Mark provides actionable insights for leveraging technology to improve operational efficiency and business outcomes.

‍

🌟 What You'll Learn:

• ✅ The critical distinctions between AI, RPA, and machine learning in credit control.
• ✅ How predictive analytics is reshaping risk management and collections.
• ✅ Strategies for reducing employee churn and increasing engagement through AI adoption.
• ✅ Real-world examples of using AI to drive revenue and operational efficiency.
• ✅ Practical advice for overcoming barriers to AI adoption in credit and finance teams.

‍

📌 Key Takeaways:

• ✔️ Credit control is a profession, not just a process—invest in your people and technology.
• ✔️ AI enhances operational efficiency by reducing errors and enabling smarter decision-making.
• ✔️ Cross-functional collaboration is vital for successful AI implementation.
• ✔️ Long-term strategies lead to sustainable growth and cost savings.
• ‍

📖 Resources and Links:

• 👉 Mark Harrison's LinkedIn
• 👉 Explore Callisto Grand
• 👉 Shane Mahi’s LinkedIn
• 👉 MEGA.A
• 👉 Listen on Spotify