What is MEGA.AI?
MEGA.AI is a deterministic voice AI platform for inbound and outbound customer calls at regulated enterprises, including lenders, banks, utilities, telecoms and insurers. Every word the agent speaks is approved by your organisation before the call begins, live account data is inserted only into approved fields, and every call produces a full audit trail. MEGA.AI serves enterprises in the UK, Europe and the US through local entities.
If your customer conversations are regulated, MEGA.AI is built for you.
Every sector has its own rules, regulators and high-volume conversations. MEGA.AI is configured for each, on one deterministic engine.
Lending & Collections
Utilities
Banking
Telecommunications
Insurance
Order-to-Cash
Most voice AI is built to sound clever. MEGA.AI is built to be right.
Generative voice AI predicts the next word. In a regulated customer conversation, a prediction is a liability. MEGA.AI follows approved logic, step by step, so the same situation always receives the same approved response.
Approved in. Controlled out.
The platform cannot generate an unapproved response. Every word is governed.
MEGA.AI understands natural speech like any modern AI. The difference is how it responds: exclusively from the content, logic and journeys your organisation has approved.
The entire customer lifecycle. One governed voice.
Inbound and outbound, from the first proactive call to final resolution. Collections is one part of it.
One platform. Every executive priority.
MEGA.AI is selected by the executive team, not a single department. Each leader gets a different return from the same deterministic platform.
Expand customer contact capacity without expanding regulatory exposure.
Lower cost to serve and to collect. Faster cash. A predictable, scalable cost base.
Absorb volume peaks without recruitment, training cycles or attrition.
Zero hallucination, pre-approved wording and a complete audit trail for every conversation.
The same fair, consistent outcome for every customer, on every call, in every market.
ISO 27001, ISO 27701 and ISO 42001 certified, SOC 2 Type II audited controls, and deep, governed integration into core platforms.
“Around 75% of our customer voice journeys are now supported by the AI agent, with most customers completing the initial verification checks without needing to speak to an advisor.”
Local entities. Global coverage.
Enterprise customers are served through MEGA.AI entities in the United Kingdom, Europe and the United States.
Compliance is the architecture. Not a feature.
Independently audited, encrypted in transit and at rest and designed to be explained to your board, your auditors and your regulator.
Proven. Then scaled.
Book an executive briefing and define the journey that will prove the business case.